The ball is in your court

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From Brian Morrissey
Vice President
Jones Lang LaSalle

Every job has moments of angst. It doesn’t matter if you are the CEO of the company or low man on the totem pole, we all have different frustrations. Some of them are out of our control. That doesn’t make them any less exasperating.

One of my biggest frustrations is when the “ball is out of my court.” As a tenant rep broker I am constantly sending out proposals, letters of intent, leases, purchase and sale agreements, then waiting for a response. Often the landlord brokers are proactive and communicate well with their landlord clients. If they say they will send out a proposal later that day, I am certain I will receive it. However, other brokers may take weeks or longer to respond. 

This is not entirely the broker’s fault. Some landlords have layers of decision makers and need multiple approvals before releasing a response. Others might just have one decision maker and can turn something around quickly. In the current market, some buildings are in receivership and a decision maker is not easy to find.

I’m not the picture of patience, nor do I always remember to respond to every inquiry I receive. It is especially important, however, to follow through on the deadlines we’ve committed to others. If they are delayed, communicate this so that we can all set expectations for our clients and ourselves.



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